Do you hire based on the candidate’s ability to smile?

If you are like most people, you probably don't even notice if a candidate smiles spontaneously. During interviews, most of us are so consumed with the candidate's skills, and finding out if they can do the job, that we often over look important aspects that in many cases may be more important. The funny thing is that you can teach people most any skill, but you can't teach them to smile. And for people in the service industry, smiling is … [Read more...]

Do you hire based on the candidate's ability to smile?

If you are like most people, you probably don't even notice if a candidate smiles spontaneously. During interviews, most of us are so consumed with the candidate's skills, and finding out if they can do the job, that we often over look important aspects that in many cases may be more important. The funny thing is that you can teach people most any skill, but you can't teach them to smile. And for people in the service industry, smiling is … [Read more...]

What Can A Medical Practice Learn From Big Brands?

During my MBA program, we often worked on benchmarking exercises to solve business problems. In class they’d ask us to investigate organizations that faced similar issues that our company was having. The intent was to find solutions (or even mistakes companies have made so we can learn from them) that others have implemented, thus incorporate lessons learned into our own business. It wasn’t easy to do these exercises because it was difficult … [Read more...]