Are You Following These 10-Steps Before Terminating A Physician- Patient Relationship?

This post was originally published on the Verden Group's Blog. Written by Sumita Saxena, Senior Consultant, The Verden Group It unfortunately can happen to anyone: You go above and beyond to provide your patients excellent care with uncompromising accessibility, and yet something somewhere goes wrong and the relationship quickly deteriorates. After trying your best to mend the problem it becomes clear – the relationship has broken down … [Read more...]

How to Deliver Exceptional Service In a Medical Office

I wrote a piece for FiercePracticeManagement last week that I wanted to share with you all. The piece talks about an experience I had while I was on vacation. I was trying to reschedule an appointment I had the next day with my doctor. The experience turned into a little ordeal that frustrated the heck out of me. One part I didn't mention in the piece due to word limit constraints is that during all this rescheduling fiasco, I was out of … [Read more...]