#4: Front Desk Benchmarking [Practice Management VideoCast]

Chip and I recorded our 4th episode of our Pediatric Practice Management VideoCast. In this episode, Chip and I talk about benchmarking, specifically front desk benchmarking. I have a little hard time with benchmarking data. Mostly because I can't pin point how I feel about them. In the video I explain my feelings, so you'll have to watch to learn the details. I also share how I go about benchmarking in our practice. Although I've never … [Read more...]

It Is Hard to Argue With 50 Years of Professional Experience

After getting our food, my wife and I couldn't find a place to sit. The place was packed. We each scanned the room trying to find two seats together. Over to the side, there was a gentlemen sitting alone at a table. There were three more empty seats surrounding the table, so my wife asked if we could share the table. The gentlemen graciously said yes. Shortly after, his wife joined us. We exchanged pleasantries and started chatting with … [Read more...]

10 Ways to Find Ways to Improve Your Medical Practice

We often forget about improving things in our medical practices. We get comfortable and complacent. We often assume, we do a good job, no need to fix what isn't broken. But time and time again, I'm reminded that there is always areas of improvement. I'm also reminded that on occasion, we don't do things as good as I see them in my mind. The problem for many is that because we are so used to doing things the way we've always done them, it is … [Read more...]