Brandon, What Is Your Policy On Keeping Credit Numbers on File? [Pediatric Practice Management AwesomeCast]

I continue to get a lot of questions about our practice's policy of collecting credit information from all of our patients. So Chip and I thought we'd dig into what is a recognized growing trend. In this episode, I describe my thoughts going into this decision, some of my concerns, and why we decided to collect them. Chip also asked me how do we go about collecting cards, how did I/we present the idea to parents, where I store the cards and … [Read more...]

#23 Step by Step Guide To Setting Prices For Your Medical Practice [Pediatric Practice Management AwesomeCast]

At the end of last year, Chip and I talked about New Years resolutions. I shared a few things I had on my list of things I wanted to accomplish in 2014 and Chip provided several suggestions we could do as a practice. One of Chip's resolutions for practices, was to adjust our pricing. I wrote his suggestion down. The truth is, I haven't looked at our pricing in a couple of years. So I knew it was time. The thing is, I wasn't sure if I was … [Read more...]

#11 Manage My Practice [Pediatric Practice Management VideoCast]

I'm really excited about this week's episode. In this episode, we are visited by Mary Pat Whaley from ManageMyPractice.com, one of the premiere practice management WWW sites. We have a fairly wide-ranging discussion, but there is some focus on a popular issue, the "credit-card-on-file" topic. We also touch on practice independence, insurance contract negotiation, and more. There is some real gold here! Make sure you visit ManageMyPractice.com … [Read more...]

#9 Marketing Your Pediatric Practice [Practice Management VideoCast]

Marketing is a topic that most private practices are interested in. Who doesn't want to get the word out about their practice and draw more patients, right? When we think about marketing, however, we often focus on the tactics. In other words, we think about whether an ad in the paper or a post-card or social media is better than mailing a letter to daycares in the area announcing the new doc that joined the practice.  But marketing is much … [Read more...]

#8 Key Metrics We Should Use to Gauge the Financial Health of Our Medical Practice, Part II [Practice Management VideoCast]

Chip and I continue our discussion on key reports we ought to be looking at when assessing the financial health of our practices. In this AwesomeCast, Chip and I talk about E/M distribution, specifically the 9921x and how looking at these CPT codes and comparing with each other can provide a lot of insight into the clinic's billing practices, among other things. We also talk about Sick to Wellness ratio. Chip walks us through his process on … [Read more...]

#7 Key Metrics We Should Use to Gauge the Financial Health of Our Medical Practice [Practice Management VideoCast]

In his 20 plus years in practice management, Chip has advised thousands of medical practices. So it occurred to me,  why don't I ask Chip how he assesses a practice? In other words, when he is preparing to counsel a practice, what reports, data sets or financial instruments he uses to identify whether or not the practice is a financially healthy practice. You don't want to miss this episode because Chip share with us some of the key metrics he … [Read more...]

#5: Company or Practice Culture [Practice Management VideoCast]

Chip and I finally got our act together and recorded another video cast. This time, we talk about company culture. There is so much to say about company culture. Chip and I only focused on few items of course. I mostly talked about what are some of the efforts I've been employing in an effort to not only strengthen our company culture, but also grow it. I share some of the tools I used un order to accomplish this. Chip shares some of … [Read more...]