How to Deal with Unreasonable Patients in Your Medical Practice

A while back, I was working the front desk when a dad of one of our patients came up to me and said he didn't want to sign the credit card on file authorization. I politely insisted he needed to fill out the auth form. He cut me off with loud: "WHY? Who came up with this stupid idea?" Awkwardly I uttered, "Ummm, me." Now, both of us felt awkward. Silence... So the parent broke the silence and in a less aggressive manner he asked why we … [Read more...]