Pediatric Practice Management Seminar You Don’t Want To Miss

The content in many practice management seminars or conferences are either too generic (the one size fits all medical specialty approach) or too specific (subspecialty focused) in my view. As a result, it makes it difficult sometimes to figure out how to apply the lessons from other medical specialties to pediatrics. If only there was pediatric specific seminar, where everybody in attendance speaks your language (the language called Pediatrics), … [Read more...]

Pediatric Practice Management Seminar You Don't Want To Miss

The content in many practice management seminars or conferences are either too generic (the one size fits all medical specialty approach) or too specific (subspecialty focused) in my view. As a result, it makes it difficult sometimes to figure out how to apply the lessons from other medical specialties to pediatrics. If only there was pediatric specific seminar, where everybody in attendance speaks your language (the language called Pediatrics), … [Read more...]

You Need To Read This If Your Practice Is In Illinois

A few weeks ago, I went to a luncheon at our local hospital to learn about the IL Managed Care rollout. I left the luncheon with one thought, this is going to be messy. Perhaps worst of all, the expectations is for doctor offices to clean up the State’s unorganized, information lacking, poorly executed rollout. The transition to Manage Care is affecting 1.5 million people in the State. Many of those children that are potentially in jeopardy of … [Read more...]

10 Question You Must Ask If You Want Your Project To Succeed

When you observe large organizations, the kind that have MBAs, experienced managers and directors, a savvy CEO and a lot of resources, you would assume they succeed at every single project they do. They have the brain power, the money and the experience. Why would they not succeed? But the reality is, projects fail all the time. They take longer than expected, are often over budget, conflicts emerge, sometimes people get fired, others quit and … [Read more...]

Deceptively Easy Way to Improve Your Practice, Guaranteed

On a piece of paper, write down this question: It doesn't have to be written exactly like I wrote it. Any variation will do. Then, make copies. Several of them. For the next few days or even weeks, hand each parent that comes to visit your office the sheet of paper with the question on it. While they wait, they will have plenty to think about out. You can ask them to use the remaining space - as well as the other side - if they require … [Read more...]

How to Deliver Exceptional Service In a Medical Office

I wrote a piece for FiercePracticeManagement last week that I wanted to share with you all. The piece talks about an experience I had while I was on vacation. I was trying to reschedule an appointment I had the next day with my doctor. The experience turned into a little ordeal that frustrated the heck out of me. One part I didn't mention in the piece due to word limit constraints is that during all this rescheduling fiasco, I was out of … [Read more...]

Sharing The Practice Management Love: Patient Recalls

The inter-tubes provide many resources on how you ought to run your business, how to get a better job, how to increase sales, how to have your resume read or how to get your next promotion. But you hardly ever hear a person tell you what they actually did to increase sales or land a new job or get that cool promotion. It is all about things YOU should do. Never, this is what I did. Maybe it is a safer bet to tell others what to do because … [Read more...]

When Patients Leave The Medical Practice

No matter how well your medical practice does, some patient/parents are going to get mad at you. In fact, they might get so upset, they may leave the practice. I’m not talking about the ones that leave because their insurance changed or they moved. I’m talking about the  ones that leave because something ticked them off. The feeling is not good of course. My doctors often wonder, was it something I said? Did they not like me or my advice? Was it … [Read more...]