8 Tips To Help You Publish Better Post To Your Medical Practice's Facebook Page

Salud Pediatrics Facebook Page Screen Shot

Are you looking to improve your practice’ Facebook Page? Want to give it a little boost? Perhaps engage parents more, get more fans or add value to your community? Well, you are in luck if you answered yes to any of those questions. Below are eight suggestions you can implement today to leverage your practice's Facebook page. 1. Keep it short. First things first. People like to scan on Facebook. Keep your writing short for better responses. 2. … [Read more...]

Are You Following These 10-Steps Before Terminating A Physician- Patient Relationship?

This post was originally published on the Verden Group's Blog. Written by Sumita Saxena, Senior Consultant, The Verden Group It unfortunately can happen to anyone: You go above and beyond to provide your patients excellent care with uncompromising accessibility, and yet something somewhere goes wrong and the relationship quickly deteriorates. After trying your best to mend the problem it becomes clear – the relationship has broken down … [Read more...]

Q/A With Dr. Kristen Stuppy: Mother, Wife, Practicing Pediatrician, and Social Media Maven

Last year, Dr. Kristen Stuppy and I had an opportunity to do a webinar together for the AAP about social media. While preparing for the webinar and deciding on the content we were going to address, Dr. Stuppy and I exchanged several emails. Below, I’ve compiled our email and phone conversation along with the questions I asked Dr. Stuppy in preparation for the webinar. Dr. Stuppy’s answers provide a lot of insight in to the value of social … [Read more...]

Do Your Patients Expect Something for Nothing?

I would say yes. However, I would submit that the reason our patient's expect something for nothing is our fault, not theirs. The truth is, we've given away so much over the years. And now that we want to charge for things (that have always cost us) like forms, after hour phone calls, and other things, people think we are now wanting to collect for things that they were lead to believe had no value. Not to mention they often think we are … [Read more...]

Is Your Company’s Culture Hindering Your Profitability?

I come from a non-medical business world where most conversation centers around profit, revenue, budgets, marketing, sales and things like that. In the private  practice world, mentioning profit or revenue is almost prohibited as if it was a kind of taboo. I remember being a little taken aback when people in the healthcare business would talk about "profit" and they would lower their voices and look around and whisper the words "making … [Read more...]

Is Your Company's Culture Hindering Your Profitability?

I come from a non-medical business world where most conversation centers around profit, revenue, budgets, marketing, sales and things like that. In the private  practice world, mentioning profit or revenue is almost prohibited as if it was a kind of taboo. I remember being a little taken aback when people in the healthcare business would talk about "profit" and they would lower their voices and look around and whisper the words "making money" … [Read more...]

How Many Billers Should A Medical Practice Employ?

We've talked about in-house billing vs outside billing before. I even teamed up with my friend Chip Hart and devoted a full podcast to the topic. But we've never talked about billing staff ratios. How many billing staff should we have? How do we know if we are understaffed or overstaff? Should we calculate the ratio based on charges and collections or should we base it on physician count? Dr. Suzanne Berman, one of the many outstanding … [Read more...]

Keeping Credit Cards On File Is The Only Option

If you've read this blog long enough, and you've heard me speak at conferences, you know I'm a huge proponent of practices implementing a credit card on file policy. If you don't know what I'm talking about, I'm referring to the practice of asking patients to leave a credit card on file (with the practice) to cover balances that the health insurance companies deem patient responsibility. Much like a car rental company or a hotel requires a … [Read more...]

Want To Wow Patients? Here is How To Do It

One of our core values in our practice, is empathy. It is so important to us, that we include it in our practice charter. Here is a little summary of our Empathy and Compassion section of our charter. Central to our core values is treating our patients with compassion and respect. Understanding how our patients may be feeling and being sympathetic about that is essential to how we provide care. We are committed to maintaining a deep awareness … [Read more...]

11 Questions to Ask A Potential EMR Vendor About Their Software

Software demos are notoriously biased. EMR representative will generally show you the stuff that works really well. They will show you the stuff that will make you say, ooh, aaah. Nothing wrong with that. When I'm showing something off, I want to share the best of what I have too. But one of our main jobs as leaders of our medical practices, is to shift through the nonsense and get to the nitty gritty. So how do we know, from a practical … [Read more...]