What Is The Best Way To Calculate Insurance A/R Days?

Account receivables turn around time or A/R days (as it is commonly known as well) is the time an insurance claim takes from the moment the practice submits it, to the moment it gets paid. In other words, A/R turn around time is the indicator that measures how fast a health insurance company is paying you. Recently, the topic of how to calculate this key indicator came up on SOAPM. Chip Hart - my Pediatric Practice Management AwesomeCast … [Read more...]

Deceptively Easy Way to Improve Your Practice, Guaranteed

On a piece of paper, write down this question: It doesn't have to be written exactly like I wrote it. Any variation will do. Then, make copies. Several of them. For the next few days or even weeks, hand each parent that comes to visit your office the sheet of paper with the question on it. While they wait, they will have plenty to think about out. You can ask them to use the remaining space - as well as the other side - if they require … [Read more...]

The Reason Your Collection Letters Are Not Effective

Most patient collection letters I’ve seen come off very threatening and standoffish. They are written to intimidate. For example, they’ll say, “Final Notice” or “...your account will be sent to collections if you don’t respond...” The notion one is trying to convey is, you better pay now or else. At our practice, we sent out letters with these aggressive words. And most of them got ignored. So what did we do? We sent another letter but this … [Read more...]

Do Your Patients Expect Something for Nothing?

I would say yes. However, I would submit that the reason our patient's expect something for nothing is our fault, not theirs. The truth is, we've given away so much over the years. And now that we want to charge for things (that have always cost us) like forms, after hour phone calls, and other things, people think we are now wanting to collect for things that they were lead to believe had no value. Not to mention they often think we are … [Read more...]

Has Your Medical Practice Lost Its Empathy? Here Is How To Regain It

Empathy, of course, is an important part of what we do. Right? I mean, how else could we restore health, help children reach their full potential and cure them if it is not with some sort of empathy? In my last post, I talked about how empathy was part of our practice's core values but that from time to time, we forget to have it. We start out with it, but we either get comfortable, annoyed, caught up in the day-to-day that we tend to … [Read more...]

Three Tips For The Care and Feeding of New Parents

Our guest blogger today is Deb Deaulieu. If you read practice management trade publications, you may recognize her name. Deb is a Boston-area freelance writer and editor who covers physician practice management topics for the Massachusetts Medical Society and FiercePracticeManagement. I love to give Deb guest post spots for several reasons.  For starters, she has been writing about practice management issue for about 10 years. So she knows the … [Read more...]

Service Tips From a Parent

Today, we are going to takle a few customer service tips. But these tips are a little different because they come from a mom. That is right. These tips are from a mom of two that has had her share of visits to the pediatricians office.  Her name is Deb Beaulieu. And with this post, she gives us some ideas from a parent's perspective, on how we can improve our service. By the way, we are not Deb's pediatrician's office. If it was ours, she … [Read more...]