Providing Breastfeeding Services Finally Pays Dividends

Regardless of whether you agree or disagree with the politics of the Affordable Care Act, the truth is that there are some things in it that are very encouraging. Among them is a section that talks about insurance companies being required to cover for breastfeeding services. For a pediatric practice, looking to incorporate lactation consultants, this is a good thing. To give us a better understanding of how this part of the ACA works, and … [Read more...]

Service Tips From a Parent

Today, we are going to takle a few customer service tips. But these tips are a little different because they come from a mom. That is right. These tips are from a mom of two that has had her share of visits to the pediatricians office.  Her name is Deb Beaulieu. And with this post, she gives us some ideas from a parent's perspective, on how we can improve our service. By the way, we are not Deb's pediatrician's office. If it was ours, she … [Read more...]