Do You Struggle With Budgeting?

Budgeting is no easy task. It is cumbersome, slow, frustrating and most often wrong by the time you finish with it. Most of us are really bad at budgeting, therefore we avoid it like the plague. But we should all agree that budgeting is very important and quite frankly a must when running a business. The way that I've approached budgeting for the practice over the years is by keeping it as simple as possible. And then, once I've mastered … [Read more...]

How to Deal with Unreasonable Patients in Your Medical Practice

A while back, I was working the front desk when a dad of one of our patients came up to me and said he didn't want to sign the credit card on file authorization. I politely insisted he needed to fill out the auth form. He cut me off with loud: "WHY? Who came up with this stupid idea?" Awkwardly I uttered, "Ummm, me." Now, both of us felt awkward. Silence... So the parent broke the silence and in a less aggressive manner he asked why we … [Read more...]

How To Start A Credit Card Program On File In Your Medical Practice

My friends over at the blog are putting together another webinar that I think you all should attend. Mary Pat writes: We had such a great response to our Credit Card on File Webinars that we are running another session. If you are still curious about the credit card program on file that I go on and on about, but don't know how to make it work, how to store credit cards safely or how to tell patients about this new … [Read more...]