How Well Do Parents Know What You Do As a Pediatrician?

During the summer months, I posted on our practice's Facebook page, a note encouraging parents, to schedule their children's wellness visits. Although the message was for our entire Facebook community, I wanted to catch the eye of parents with teenagers. Don’t know how well you manage teens in your office, but in our office, we have decent wellness visit numbers with younger patients. The teen population? Not so much. Once the teen years … [Read more...]

A Vital Aspect Of A Medical Practice That Practice Managers Cannot Afford To Overlook

When we talk about managing our practices more efficiently, we think about negotiating with insurance companies, proper coding, practice financials, revenue per visit, E&M code distributions and a bunch of other objective things. I find it interesting, however, that we put so much focus on maximizing revenue and minimizing cost, but ignore a topic that far consumes our time. And arguably is more important to the "health" of a pediatric … [Read more...]

Increase Your Medical Practice's Bottom Line In One Easy Step

A few months before we opened the practice, we picked up a flyer inviting doctors, billing and coding staffers to attend a coding seminar in town.  It looked like something we ought to go considering we were about to open our very own private practice and had zero billing and coding knowledge. About one minute into the lecture, I was lost. I had no idea what they were talking about. I was merely a marketing guy and had no idea about managing a … [Read more...]

Increase Your Medical Practice’s Bottom Line In One Easy Step

A few months before we opened the practice, we picked up a flyer inviting doctors, billing and coding staffers to attend a coding seminar in town.  It looked like something we ought to go considering we were about to open our very own private practice and had zero billing and coding knowledge. About one minute into the lecture, I was lost. I had no idea what they were talking about. I was merely a marketing guy and had no idea about managing a … [Read more...]

How To Implement A Credit Card On File Program For Your Medical Practice

My friend Mary Pat Whaley from Managementmypractice.com recently published a FREE 30-minute webinar where she introduces the concept of Credit Card on File exclusively for PediatricInc subscribers. How cool is that?  Actually, that is partially true. The webinar is in fact free. But it is not only for PediatricInc subscribers. It is available for everyone! (I got carried away). Even though this is only a 30-minute webinar, Mary Pat … [Read more...]

What A Mud Run Can Teach You About Managing Your Medical Practice

A few weeks ago, I completed my very first mud run. A mud run is a 5K run with obstacles and mud, lots of it. Imagine a military style obstacle course with climbing walls, balance beams, mudslides, mud pools, mazes and all kinds of fun and crazy stuff. Doing a race like that brought a lot of personal satisfaction. It was a lot of fun and I would probably do it again. But the mud run - and the events leading up to the race - also did another … [Read more...]

Is Your Company's Culture Hindering Your Profitability?

I come from a non-medical business world where most conversation centers around profit, revenue, budgets, marketing, sales and things like that. In the private  practice world, mentioning profit or revenue is almost prohibited as if it was a kind of taboo. I remember being a little taken aback when people in the healthcare business would talk about "profit" and they would lower their voices and look around and whisper the words "making money" … [Read more...]

Is Your Company’s Culture Hindering Your Profitability?

I come from a non-medical business world where most conversation centers around profit, revenue, budgets, marketing, sales and things like that. In the private  practice world, mentioning profit or revenue is almost prohibited as if it was a kind of taboo. I remember being a little taken aback when people in the healthcare business would talk about "profit" and they would lower their voices and look around and whisper the words "making … [Read more...]

Are You Being Intentional In Your Medical Practice?

Like many of us, I was gaining weight year after year. And of course, every couple of months or so I'd have plans to eat less and exercise more. I'll just start making better choices; I'll also bring food from home instead of eating out for lunch everyday; Oh, and I can also start walking in the evenings with the dog. These were all these things that I kept on telling myself and others. Of course, you all know what happened. I never stuck to … [Read more...]

How to Deliver Exceptional Service In a Medical Office

I wrote a piece for FiercePracticeManagement last week that I wanted to share with you all. The piece talks about an experience I had while I was on vacation. I was trying to reschedule an appointment I had the next day with my doctor. The experience turned into a little ordeal that frustrated the heck out of me. One part I didn't mention in the piece due to word limit constraints is that during all this rescheduling fiasco, I was out of … [Read more...]