Three Simple Questions To Help You Manage Disruptive Employee Behavior

Guest post by Brenda S. Campbell One of the most challenging aspects of practice management is managing the people within the business. It can feel overwhelming to manage employee attitude, behavior and performance, especially if confrontation doesn’t come naturally. I have had the privilege of working for an amazing pediatrician for the last fifteen years. He’s been in practice for decades and has taught me so much about practice management, … [Read more...]

How Well Do Parents Know What You Do As a Pediatrician?

During the summer months, I posted on our practice's Facebook page, a note encouraging parents, to schedule their children's wellness visits. Although the message was for our entire Facebook community, I wanted to catch the eye of parents with teenagers. Don’t know how well you manage teens in your office, but in our office, we have decent wellness visit numbers with younger patients. The teen population? Not so much. Once the teen years … [Read more...]

4 Simple Questions That Will Make You A Better Manager To Your Employees

As humans, we have an uncanny ability to justify and explain situations in ways that benefit us.  For example... When we observe a father shouting, tugging or being overpowering towards their child, we raise an eyebrow and pass judgement on that parent’s poor parenting skills. If we lose our temper with our kids, we justify it by blaming the circumstances. We'll say, “if you knew how challenging my children are, you would understand.” In a … [Read more...]

Simple Yet Effective Leadership Lesson You Must Learn If You Are A Practice Administrator

One day, his wife complained that in their 25 years of marriage, he had never told her that he loved her. “I told you when we got married. I’ll let you know if it changes,” he replied. Acknowledging staff members or affirming employees for a job well done doesn't come naturally to me. I'm the kind of person that believes recognition isn't necessary when someone does as expected. YOU'RE SUPPOSED TO WORK HARD For example, I've heard employees say, … [Read more...]

10 Questions You Need To Ask Before Starting A Project To Ensure Success

Imagine all of the sudden you decide to go on a camping trip. So you round up your spouse and the kids, jump in the car and head out. No supplies, no route, camping equipment, site, food or proper clothes. When asked about all these things, you respond by saying, "We'll figure it out as we go along." I'm no camping expert, but I know that this is a silly way to go about camping. Talk about a recipe for disaster. But here is the thing... even … [Read more...]

Can A Mechanic Shop Teach Us Anything About Managing A Pediatric Practice?

I took my car in for alignment the other day. As I was waiting for the car, I thought about why the car needed alignment in the first place. If the car's tires were aligned once, why the need for realignment? My guess is that the car gets misaligned when something happens to it. For example, the car is jolted by a pot hole. I guessed road conditions, weather, vibrations or simply usage tend to mis-align a vehicle as … [Read more...]

Does Your Practice Management Toolbox Have This Essential Tool?

One day a staffer asked if me I could buy envelopes that have windows on them to send our, we seemed to have missed your payment letter. You know the kind that display the address from inside the envelop. "What's wrong with the ones we have?" I asked. "Nothing. It's just that there are a lot of them and handwriting the addresses on the envelopes we have is time-consuming." “Why do we have so many delinquent letters going out?” I digged. “We … [Read more...]

Here Is Why You Can’t Afford To Miss The Next Practice Management Seminar

Last weekend I had the privilege to present at the Pediatric Management Institute (PMI) seminar in Oakland, CA. It was the first time presenting at a PMI event. Paul Vanchiere and his team put together a great seminar.Not only were the topics informative and relevant, but the speakers did an awesome job of presenting the material in practical ways. Dr. Richard Tuck, such as, presented on various coding topics including ICD-10. Tough assignment. … [Read more...]

Here Is Why You Can't Afford To Miss The Next Practice Management Seminar

Last weekend I had the privilege to present at the Pediatric Management Institute (PMI) seminar in Oakland, CA. It was the first time presenting at a PMI event. Paul Vanchiere and his team put together a great seminar.Not only were the topics informative and relevant, but the speakers did an awesome job of presenting the material in practical ways. Dr. Richard Tuck, such as, presented on various coding topics including ICD-10. Tough assignment. … [Read more...]

What A Top Management Guru Can Teach Us About Managing Our Medical Practice Better

Jim Collins affirms that accumulated progress is what drives greatness in companies. He adds that focusing and being disciplined about progress in small increments is the only way to become a great organization. Greatness, in other words, is not a silver bullet. It is a work in progress. And we get there not mile-by-mile, but rather inch-by-inch. We often talk about making things better. We often challenge the staff to think about how to … [Read more...]