The Promise, What Your Medical Practice Can Learn From L.L. Bean

Last year I bought a new jacket from L.L. Bean. I had only been using it for about month before I found a small tear in it. I'm not entirely sure, but I think the tear happened when I was putting my son's hockey skates on. The blade must have sliced through the fabric. A few weeks later, I was at the L.L. Bean store buying a present. As I was paying, I said to the lady, "… you know, I got this jacket a couple of months ago and this little tear … [Read more...]