Gift Cards, MRIs and Customer Service

Last week I had to go to the hospital to get an MRI. My appointment was at 11:30 and as any outstanding member of the healthcare community would do, I arrived at 11:25. After I was registered, I was taken back to the imaging waiting area where I waited about 30 minutes before the tech showed up. The tech was very courteous. She asked a series of medical questions and then she reviewed the process and allowed me to ask questions. She even … [Read more...]