Three Simple Questions To Help You Manage Disruptive Employee Behavior

Guest post by Brenda S. Campbell One of the most challenging aspects of practice management is managing the people within the business. It can feel overwhelming to manage employee attitude, behavior and performance, especially if confrontation doesn’t come naturally. I have had the privilege of working for an amazing pediatrician for the last fifteen years. He’s been in practice for decades and has taught me so much about practice management, … [Read more...]

4 Simple Questions That Will Make You A Better Manager To Your Employees

As humans, we have an uncanny ability to justify and explain situations in ways that benefit us.  For example... When we observe a father shouting, tugging or being overpowering towards their child, we raise an eyebrow and pass judgement on that parent’s poor parenting skills. If we lose our temper with our kids, we justify it by blaming the circumstances. We'll say, “if you knew how challenging my children are, you would understand.” In a … [Read more...]

Simple Yet Effective Leadership Lesson You Must Learn If You Are A Practice Administrator

One day, his wife complained that in their 25 years of marriage, he had never told her that he loved her. “I told you when we got married. I’ll let you know if it changes,” he replied. Acknowledging staff members or affirming employees for a job well done doesn't come naturally to me. I'm the kind of person that believes recognition isn't necessary when someone does as expected. YOU'RE SUPPOSED TO WORK HARD For example, I've heard employees say, … [Read more...]

Can A Mechanic Shop Teach Us Anything About Managing A Pediatric Practice?

I took my car in for alignment the other day. As I was waiting for the car, I thought about why the car needed alignment in the first place. If the car's tires were aligned once, why the need for realignment? My guess is that the car gets misaligned when something happens to it. For example, the car is jolted by a pot hole. I guessed road conditions, weather, vibrations or simply usage tend to mis-align a vehicle as … [Read more...]

Do You Have We Employees or They Employees?

Next time you are in a meeting with your staff, or you are conversing with them, try to determine which employee say "we" and which employees say "they" when they are referring to the company, the management or the leadership of the practice. What is the difference between the ones that use "we" and the ones that use "they," and why does it matter? The “we” are high performing employees. The employees that use the word "they" are the ones … [Read more...]