Lessons in Customer Service

One of the hardest thing about customer service, in my mind, is the unpredictability of people. If we knew how people will react, then customer service would be a science, instead of an art. That is why when I'm dealing with an irate parent, I try to remind myself not to have any preconceived notions.  I try not to make any assumptions about the caller or the situation. Because no matter how many times I've talked to parents, I almost never … [Read more...]

Why We Selected Physician’s Computer Company As Our New Practice Management Vendor

We decided to switch our practice management system. We selected Physician's Computer Company as our new vendor. I've been a fan of PCC since I learned about them and I've always said that had we known about them before buying all of our IT, we would of gone with them. But we had made a huge investment in IT before learning about PCC and it didn't make sense to move things over back then. We were already too vested in our infrastructure to … [Read more...]

Why We Selected Physician's Computer Company As Our New Practice Management Vendor

We decided to switch our practice management system. We selected Physician's Computer Company as our new vendor. I've been a fan of PCC since I learned about them and I've always said that had we known about them before buying all of our IT, we would of gone with them. But we had made a huge investment in IT before learning about PCC and it didn't make sense to move things over back then. We were already too vested in our infrastructure to make … [Read more...]

Four Tips To Improve Customer Service In Your Medical Practice

In our practice, customer service is a corner stone of our core value as a company. We feel it is one of the easiest and less expensive ways to distinguish our selves from other health care providers in the area. I always say to our team members, "the Amoxicilin we prescribe in this office is the same Amoxicilin that the practice down the road prescribes. The Prevnar we give out here is the same Prevnar other practices give out. For the most … [Read more...]

Twelve Customer Service Rules

Lately, we’ve been getting customer service complaints at our practice. If you’ve read my post in the past, you know that customer service is a huge thing for me. So admitting we’ve been having customer service issues is a big deal. But this blog isn’t only about our successes as a medical practice, but also about our challenges, lessons learned, and how we’ve dealt with those challenges.  If you notice up at the top of this page, the … [Read more...]