Lessons in Customer Service

One of the hardest thing about customer service, in my mind, is the unpredictability of people. If we knew how people will react, then customer service would be a science, instead of an art. That is why when I'm dealing with an irate parent, I try to remind myself not to have any preconceived notions.  I try not to make any assumptions about the caller or the situation. Because no matter how many times I've talked to parents, I almost never … [Read more...]