How To Implement A Credit Card On File Program For Your Medical Practice

My friend Mary Pat Whaley from Managementmypractice.com recently published a FREE 30-minute webinar where she introduces the concept of Credit Card on File exclusively for PediatricInc subscribers. How cool is that?  Actually, that is partially true. The webinar is in fact free. But it is not only for PediatricInc subscribers. It is available for everyone! (I got carried away). Even though this is only a 30-minute webinar, Mary Pat … [Read more...]

Brandon, What Is Your Policy On Keeping Credit Numbers on File? [Pediatric Practice Management AwesomeCast]

I continue to get a lot of questions about our practice's policy of collecting credit information from all of our patients. So Chip and I thought we'd dig into what is a recognized growing trend. In this episode, I describe my thoughts going into this decision, some of my concerns, and why we decided to collect them. Chip also asked me how do we go about collecting cards, how did I/we present the idea to parents, where I store the cards and … [Read more...]

How to Deal with Unreasonable Patients in Your Medical Practice

A while back, I was working the front desk when a dad of one of our patients came up to me and said he didn't want to sign the credit card on file authorization. I politely insisted he needed to fill out the auth form. He cut me off with loud: "WHY? Who came up with this stupid idea?" Awkwardly I uttered, "Ummm, me." Now, both of us felt awkward. Silence... So the parent broke the silence and in a less aggressive manner he asked why we … [Read more...]

How To Start A Credit Card Program On File In Your Medical Practice

My friends over at the ManageMyPractice.com blog are putting together another webinar that I think you all should attend. Mary Pat writes: We had such a great response to our Credit Card on File Webinars that we are running another session. If you are still curious about the credit card program on file that I go on and on about, but don't know how to make it work, how to store credit cards safely or how to tell patients about this new … [Read more...]

Keeping Credit Cards On File Is The Only Option

If you've read this blog long enough, and you've heard me speak at conferences, you know I'm a huge proponent of practices implementing a credit card on file policy. If you don't know what I'm talking about, I'm referring to the practice of asking patients to leave a credit card on file (with the practice) to cover balances that the health insurance companies deem patient responsibility. Much like a car rental company or a hotel requires a … [Read more...]

Want to Learn How to Implement a Credit Card Program in Your Medical Office? Here’s How

One of the best decisions our practice has ever made, has been requiring parents to leave a credit card on file. We've done this since 2009 and it has really worked well for us. The most obvious advantage is that this policy reduces your practice’s account receivables. I also like the policy because it shifts the risk of not getting paid to another party, namely the credit card company – which is a far better entity to handle financial risk … [Read more...]

Want to Learn How to Implement a Credit Card Program in Your Medical Office? Here's How

One of the best decisions our practice has ever made, has been requiring parents to leave a credit card on file. We've done this since 2009 and it has really worked well for us. The most obvious advantage is that this policy reduces your practice’s account receivables. I also like the policy because it shifts the risk of not getting paid to another party, namely the credit card company – which is a far better entity to handle financial risk … [Read more...]

How to Decide on a Collection Company For Your Medical Practice

In our experience, collection companies do very little to help out with collection efforts. For starters, pediatricians' medical offices balances are generally small when compared to hospital charges, ER charges or even surgery charges. If you were in the collection business and got a commission for your efforts, would you try to collect on $10,000 or $100? In other words, our accounts are not high on the priority list. I also think that by … [Read more...]

Are you trying to find the cat’s 5th leg?

Back home we have saying (for those want to know, Caracas Venezuela is home), "you are trying to find the cat's 5th leg." We use the saying when people try really hard to find fault where there is none. In other words, you are looking for the one thing that will be a show stopper - like a 5th leg on a cat - so it will easier for you to defend the status quo. Imagine I'm starting a workout regime and I ask my trainer these questions: Will it … [Read more...]

Are you trying to find the cat's 5th leg?

Back home we have saying (for those want to know, Caracas Venezuela is home), "you are trying to find the cat's 5th leg." We use the saying when people try really hard to find fault where there is none. In other words, you are looking for the one thing that will be a show stopper - like a 5th leg on a cat - so it will easier for you to defend the status quo. Imagine I'm starting a workout regime and I ask my trainer these questions: Will it be … [Read more...]