The Value of Having Core Values

There is a story about a frequent flyer that had reached her limit with the airline's flight crew. She did not appreciate the crew told jokes during pre-flight safety announcement. So she wrote a letter to the CEO of the airline. Among other things, the frequent flyer's letter said that felt the safety check announcements were very important therefore ought to be communicated in a serious manner. The CEO indeed receive the letter. His … [Read more...]

Simple Yet Effective Leadership Lesson You Must Learn If You Are A Practice Administrator

One day, his wife complained that in their 25 years of marriage, he had never told her that he loved her. “I told you when we got married. I’ll let you know if it changes,” he replied. Acknowledging staff members or affirming employees for a job well done doesn't come naturally to me. I'm the kind of person that believes recognition isn't necessary when someone does as expected. YOU'RE SUPPOSED TO WORK HARD For example, I've heard employees say, … [Read more...]