Why Your Practice Is Having A Hard Time Making Ends Meet

The front desk representative handed me a stack of forms to fill-out as soon as I announced I had an appointment with the specialist. It was the beginning of the year. Everything had to be updated. We all know the drill. While the front desk clerk was making copies of my insurance card (why do we still make copies?), I reached into my pocket to pull out the money to pay for the copay. When she got back to her chair I extended my hand with … [Read more...]

#4: Front Desk Benchmarking [Practice Management VideoCast]

Chip and I recorded our 4th episode of our Pediatric Practice Management VideoCast. In this episode, Chip and I talk about benchmarking, specifically front desk benchmarking. I have a little hard time with benchmarking data. Mostly because I can't pin point how I feel about them. In the video I explain my feelings, so you'll have to watch to learn the details. I also share how I go about benchmarking in our practice. Although I've never … [Read more...]