Eligibility & Deductibles: Do You Verify Before Patient’s Appointment?

Recently, I caught up with my friend Lynn Cramer. Lynn is Chief Administrative Officer at Eden Park Pediatrics in Lancaster, PA. Lynn is one of the most - if not the most - experienced practice managers I know, so I always like to glean any insight I can whenever I get the chance by asking her questions on how she has resolved in her practice issues that are a challenge to many of us. For this post, I asked if she’d answer just a few questions … [Read more...]

Eligibility & Deductibles: Do You Verify Before Patient's Appointment?

Recently, I caught up with my friend Lynn Cramer. Lynn is Chief Administrative Officer at Eden Park Pediatrics in Lancaster, PA. Lynn is one of the most - if not the most - experienced practice managers I know, so I always like to glean any insight I can whenever I get the chance by asking her questions on how she has resolved in her practice issues that are a challenge to many of us. For this post, I asked if she’d answer just a few questions … [Read more...]

10 Question You Must Ask If You Want Your Project To Succeed

When you observe large organizations, the kind that have MBAs, experienced managers and directors, a savvy CEO and a lot of resources, you would assume they succeed at every single project they do. They have the brain power, the money and the experience. Why would they not succeed? But the reality is, projects fail all the time. They take longer than expected, are often over budget, conflicts emerge, sometimes people get fired, others quit and … [Read more...]

How Do You Get People To Change In Your Medical Practice?

When I speak at seminars and conferences, I often get asked questions surrounding the topic of change. Here are a few examples or variations of the questions: How do I convince my partners to change their minds about social media? All the partners agree that we need to change, but the senior partner doesn't want to. How do the rest of us convince her otherwise? I'm a recent grad and I just started working at a practice that has been … [Read more...]

Do You Have We Employees or They Employees?

Next time you are in a meeting with your staff, or you are conversing with them, try to determine which employee say "we" and which employees say "they" when they are referring to the company, the management or the leadership of the practice. What is the difference between the ones that use "we" and the ones that use "they," and why does it matter? The “we” are high performing employees. The employees that use the word "they" are the ones … [Read more...]

4 Remarkable Easy Ways to Get Employees To Meet Expectations

Humans have an uncanny ability to blame the circumstances surrounding them for their failures and short-comings. But when it comes to others, we place blame on their character. For example, if we see a parent yelling, tugging or being overpowering towards their child, we raise an eyebrow and pass judgement on that parent’s parenting skills. But if we lose our temper with our kids, we justify it by saying, “Well, if you knew how … [Read more...]

Learn How to Get a Handle on Your Collection Efforts

One of the questions I get asked the most about, is our credit card on file program. We started this policy back in 2009. And let me say it has been one of the best decisions we've ever made. For starters, having credit cards on file enables us to focus more on health care than health care collections. It goes without saying that our A/R has improved tremendously. We don't have to send out multiple letters or make too many phone calls in order … [Read more...]

What Every Pediatric Practice Manager Needs to Know About Vaccine Inventory

This is a guest post by Paul Vanchiere. He is the co-founder of Pediatric Practice Institute, a pediatric centric service company that helps practices and healthcare networks leverage their success and maximize their potential.  … [Read more...]

#14 Dr. Natasha Burgert Joins Us To Talk About Social Media [Pediatric Practice Management Awesome-Cast]

Wow, we scored big this week and somehow convinced Natasha Burgert - queen of pediatric social media - to speak to us. Her real-life stories are great. Don't believe us? Watch/listen and see her Twitter effort or check out her blog. A special shout out to an awesome vaccine-related charity that Dr. Burgert supports: Shot @ Life! As always, you can get the AwesomeCast in different formats: iTunes Google+ PPMM Community … [Read more...]

What Does a Medical Practice In Kenya Have in Common With a Medical Practice in the US?

At NCE last year, I got an opportunity to meet  Dr. Sidney Nesbitt. Dr. Nesbitt a pediatrician in Nairobi, Kenya and is very interested in practice management things like work flow improvements, hiring the right staff and working on making his clinic a better place for both him, his staff and his patients. I recently heard from Dr. Nesbitt. He shared with me that a group of MIT grad students conducted an assessment of his office in Nairobi in … [Read more...]