Three Simple Questions To Help You Manage Disruptive Employee Behavior

Guest post by Brenda S. Campbell One of the most challenging aspects of practice management is managing the people within the business. It can feel overwhelming to manage employee attitude, behavior and performance, especially if confrontation doesn’t come naturally. I have had the privilege of working for an amazing pediatrician for the last fifteen years. He’s been in practice for decades and has taught me so much about practice management, … [Read more...]

Learn How To Create A Budget For Your Medical Practice

In medicine, the mention of the word profit is often viewed or interpreted as a dirty word. It is as if the word does not belong in the lexicon when health care is addressed.   I argue (in the context of the private medical practice setting) that profitability is a medical practice's responsibility for one simple reason. If the medical practice (also known as a business) doesn’t deliver profits, health care providers are unable to provide for … [Read more...]

4 Simple Questions That Will Make You A Better Manager To Your Employees

As humans, we have an uncanny ability to justify and explain situations in ways that benefit us.  For example... When we observe a father shouting, tugging or being overpowering towards their child, we raise an eyebrow and pass judgement on that parent’s poor parenting skills. If we lose our temper with our kids, we justify it by blaming the circumstances. We'll say, “if you knew how challenging my children are, you would understand.” In a … [Read more...]

Let’s Talk About What Happened In Vegas

My friends from the Pediatric Management Institute (PMI) put on another great practice management conference in Las Vegas last January. The content was excellent, thanks to the fabulous faculty PMI brought in. The topics varied from customer service principles to fundamental changes happening in the health insurance industry and how those changes are - or soon will be - affecting doctors' financial bottom line. Below are a few highlights … [Read more...]

Let's Talk About What Happened In Vegas

My friends from the Pediatric Management Institute (PMI) put on another great practice management conference in Las Vegas last January. The content was excellent, thanks to the fabulous faculty PMI brought in. The topics varied from customer service principles to fundamental changes happening in the health insurance industry and how those changes are - or soon will be - affecting doctors' financial bottom line. Below are a few highlights and … [Read more...]

Simple Yet Effective Leadership Lesson You Must Learn If You Are A Practice Administrator

One day, his wife complained that in their 25 years of marriage, he had never told her that he loved her. “I told you when we got married. I’ll let you know if it changes,” he replied. Acknowledging staff members or affirming employees for a job well done doesn't come naturally to me. I'm the kind of person that believes recognition isn't necessary when someone does as expected. YOU'RE SUPPOSED TO WORK HARD For example, I've heard employees say, … [Read more...]

Seven Reasons Why You Don't Want To Miss This Pediatrics Practice Management Seminar

My friends at the Pediatric Practice Management Institute (PMI) have an awesome seminar that you don't want to miss. Why should you not miss it? Glad you asked. I have lucky number 7 reasons why you should not miss this seminar. 1 - YOU'LL BE AWESOMER I know awesomer is not a word. But it gets's the point across. Here is the deal, no matter how experienced you are at managing a practice, there is always something new you can learn. 2 - YOU'LL … [Read more...]

Seven Reasons Why You Don’t Want To Miss This Pediatrics Practice Management Seminar

My friends at the Pediatric Practice Management Institute (PMI) have an awesome seminar that you don't want to miss. Why should you not miss it? Glad you asked. I have lucky number 7 reasons why you should not miss this seminar. 1 - YOU'LL BE AWESOMER I know awesomer is not a word. But it gets's the point across. Here is the deal, no matter how experienced you are at managing a practice, there is always something new you can learn. 2 - YOU'LL … [Read more...]

Are You Following These 10-Steps Before Terminating A Physician- Patient Relationship?

This post was originally published on the Verden Group's Blog. Written by Sumita Saxena, Senior Consultant, The Verden Group It unfortunately can happen to anyone: You go above and beyond to provide your patients excellent care with uncompromising accessibility, and yet something somewhere goes wrong and the relationship quickly deteriorates. After trying your best to mend the problem it becomes clear – the relationship has broken down … [Read more...]

A Vital Aspect Of A Medical Practice That Practice Managers Cannot Afford To Overlook

When we talk about managing our practices more efficiently, we think about negotiating with insurance companies, proper coding, practice financials, revenue per visit, E&M code distributions and a bunch of other objective things. I find it interesting, however, that we put so much focus on maximizing revenue and minimizing cost, but ignore a topic that far consumes our time. And arguably is more important to the "health" of a pediatric … [Read more...]