Susan Boyle Reminded Me of 3 Things



There has been a lot of buzz surrounding Susan Boyle from the show Britain’s Got Talent. If you haven’t seen the video,  I’ve posted below.  It really is worth the 7-minutes if you haven’t seen it yet.



This video reminded me of a few things I wanted to share with you today. 

1) The video reminded me to give people the benefit of the doubt.

If you watch the clip, you’ll see the audience laughing in a patronizing manner. You can even tell that Simon Cowell (from American Idol) was ready to dismiss Ms Boyle just by the way she looked. The only reason he listened was because he had to. 

Anybody that has worked in a retail store, at the airport as an airline employee, at a restaurant or a medical practice knows that working with the public is very difficult. Consequently, we start to place certain stigmas on people. I know many medical practices often judge people based on the insurance they have, or how many kids patients have, what part of town they live in an even judge based on accent.

This video reminded me that we have to give people the benefit of the doubt – hear them out first – before making any character decisions.

Note to self: pass favorable judgment first, in absence of full evidence.

Maybe, 9 out of 10 times the person that comes to the office has unrealistic expectation of what the doctor can do, doesn’t value what the staff does for her or has way too many kids she can’t support without government assistance and is constantly complaining about how the government doesn’t help her enough. However, had Cowell and others dismissed Ms Boyle by mere appearance, we would have missed out. 


2) The clip reminded me, no excuses and come prepared.  

I believe humans have an uncanny ability for excuses. People justify their inability to perform by blaming things like the time of day. For example, “Oh, I messed up. What can I say? Today is Monday.” Or “… I’m not a morning person” or “After 4:30pm my brain is dead” or my favorite one of all, “…it’s one of those days.” 

Ms. Boyle’s clip reminded me that I have to come prepared and be at 100% all the time, no excuses. She only had one shot. And she knocked it out of the park. She could have made excuses – and to some extend understandable – about it being her first time or was inexperienced or too old.  But she didn’t. When it mattered the most, she was prepared and delivered as a result.


3) The video reminded me that success takes a long time.

Some may argue Ms Boyle is an overnight success. I’d argue it took her 40 years. Have others had success in a shorter amount of time? Sure. But my point is, nothing comes as fast as you’d like it to come. Ms Boyle’s performance reminded me that sometimes success may take a while. 


Until then, I’m going to remember to give everybody the benefit of the doubt and continue to prepare for my overnight success.

Thanks to Chris Brogan for Tweeting about this video a few days ago and Philippa Kennealy from for inspiring this post.